**Please ensure you enable Push Notifications from Puck App**
How much does it cost to rent a goalie?
Prices range depending on locations. Click here to view prices.
How long does it take for a goalie to confirm?
As soon as your game is sent, the app automatically notifies all the goalies that match your request. Once a goalie accepts your game, you’ll be notified immediately via a push notification. Confirmations can range between immediately to an hour or so.
What if nobody picks up my game?
95% of games that come in are matched. In the occasion that nobody picks up your game, try submitting a request at a lower level so more goalies are notified. You won’t be charged if nobody picks up your game and we’ll also send you a discount off your next rental with us.
My city or rink isn’t on the app?
Please send us an email at firstname.lastname@example.org and we’ll add it to the app.
What is your cancellation policy?
We understand things change and you may have found a goalie for free which is great. If you cancel a game without Puck App having found you a goalie then you’ll get a 100% refund. If a goalie has already accepted the game, you’ll be given a 50% refund.
What if my goalie sucks?
Our goalies are rated at the end of each game so we try to ensure only the best goalies make it out to your game. Keep in mind that all goalies have bad games, if you rate your goalie 1/5 stars we’ll completely refund the cost.
When do surcharges apply?
Games after 11 pm and last minute games within 2 hours cost more.